Shipping Policy

At HoldMate Gear, we aim to provide a smooth and reliable shopping experience. Below are the shipping details for orders placed at holdmategear.co.

1. Shipping Destinations

We ship to the United States and selected international destinations. Availability is determined by the delivery address entered at checkout.

If your destination is unavailable at checkout, please contact us before placing an order.

2. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding public holidays.

Processing may take longer during holidays, promotional events, or periods of high demand. If a significant delay affects your order, we will notify you by email.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

When a free shipping promotion applies, it will be reflected at checkout. Any eligibility requirements will be stated with the offer.

4. Estimated Delivery Times

Standard shipping typically takes 7–15 business days after dispatch, depending on your destination.

Order processing time is additional to the shipping timeframe. Please allow approximately 8–18 business days in total from payment confirmation.

These timeframes are estimates, not guaranteed delivery dates. Customs inspections, carrier disruptions, severe weather, public holidays, and remote delivery locations may cause delays.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow 1–3 business days for tracking updates to appear after dispatch. A shipping label being created does not necessarily mean the carrier has received the package.

If you have not received your tracking details, please check your spam or junk folder before contacting us.

6. Shipping Address

Please ensure your shipping address is complete and accurate, including your apartment or unit number, postal code, and contact information.

If you notice an error, contact us immediately through our Contact Us page. We will try to update your address before dispatch, but changes cannot be guaranteed once processing has begun.

If a package is returned because of an incorrect or incomplete address, we will contact you to arrange the next steps. Additional shipping charges may apply for reshipment where permitted by applicable law.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country.

Unless checkout explicitly states that these charges are included, they are the recipient’s responsibility. Customs clearance may extend delivery times.

If a shipment is refused or returned because import charges remain unpaid, please contact us to discuss available options and any applicable costs.

8. Separate Shipments

Orders containing multiple items may arrive in separate packages. Separate tracking information will be provided where available.

You will not be charged additional shipping fees for separate shipments unless you expressly agree to them before dispatch.

9. Delayed or Missing Packages

If your order has not arrived within the estimated delivery timeframe, contact us with your order number. We will work with the carrier to investigate and help resolve the issue.

If tracking shows your package as delivered but you have not received it:

• Check your mailbox, porch, reception area, and other safe delivery locations.

• Ask household members, neighbors, or building management whether they accepted the package.

• Contact us promptly so we can assist with an investigation.

A delivered tracking status does not prevent you from reporting a missing package. We will assess the available delivery information and arrange an appropriate resolution in accordance with applicable law.

10. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.

Provide your order number, a description of the issue, and, where possible, clear photos of the item, packaging, and shipping label. Please retain the packaging while we review your report.

We will investigate and arrange an appropriate replacement, refund, or other resolution in accordance with our Refund Policy and applicable law.

11. Order Changes and Cancellations

Please contact us immediately if you need to change or cancel your order.

We will try to accommodate requests received before dispatch. Once an order has shipped, cancellation or address changes may no longer be possible.

Please refer to our Refund Policy for information about returns and refunds.

12. Contact Us

For shipping questions, tracking assistance, or delivery concerns, please visit the Contact Us page at holdmategear.co.

Include your order number and the email address used at checkout so we can locate your order.

Nothing in this policy limits your rights under applicable consumer protection laws.