Refund policy

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Defective or Broken Products

If your Holdmate arrives damaged or defective, or breaks during normal use within 90 days of delivery, simply contact us with your order number and a photo or video showing the issue. We’ll provide a full refund.

The item does not need to be unused or in its original packaging. If we require you to return it, we’ll cover the return shipping costs.

Returns for Change of Mind

If you change your mind, you may return your Holdmate within 14 days of delivery. The item must be unused and in its original packaging.

A $5 return shipping fee will be deducted from your refund. This fee does not apply to defective or broken products covered by our guarantee.

Returns (If Applicable)

Once your return has been received and inspected, we will notify you via email that we have received your item. We will also inform you whether your refund has been approved or denied.

If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.

Delayed or Missing Refunds

If you have not yet received your refund, please check the following steps:

  1. Review your bank account again.

  2. Contact your credit card provider—refund postings may take additional time.

  3. Contact your bank, as processing times can vary.

If you have completed all these steps and still have not received your refund, please contact us at helps@ holdmategear.com

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at helps@ holdmategear.com

Shipping Instructions

We will provide return instructions via email, including where to send your item.
If a refund is issued, the cost of return shipping (5$) will be deducted from the refunded amount.

Please note that delivery times for exchanged items may vary depending on your location.

For items valued over 100 USD, we recommend using a trackable shipping service or purchasing shipping insurance. Holdmate cannot guarantee that we will receive your returned item.